Telling your cleaner about your favorite products is one kind of feedback. If you missed that guide, see Using Your Own Products With a Maid Service. This guide is about feedback in general: how to tell your cleaner what you want, what you love and what you would like done differently, so every visit fits your home a little better.
Feedback is not complaining. It is how a good clean becomes your clean.
Why feedback matters so much
Every home and every person is different. One client wants the throw pillows arranged in a perfect row. Another wants them left alone. One wants the guest room cleaned every visit. Another never uses it. Your cleaner can only learn these preferences if you share them.
Recurring service gets better over time because of feedback. A first-time cleaner follows the standard checklist; a regular cleaner who has heard from you follows your version of it. The same cleaner, coming back to your home, applying what you have told them — that is what turns a good clean into a great one.
When to give feedback
The best times to share feedback:
- After the first deep clean. This is the most important feedback you will give. It sets your preferences going forward.
- During the first few visits. Your cleaner is still learning your home, so notes are especially helpful.
- Any time something changes. A new pet, a new room setup or a new product you want used.
- When something is missed. It is better to mention it right away than to let it build.
- When something is great. Positive feedback tells your cleaner what to keep doing.
How to give feedback that works
Clear, specific feedback gets the best results. A few tips:
- Be specific. "The baseboards in the hallway were missed" is much more useful than "it did not feel clean."
- Name the room. "The kids' bathroom mirror had streaks" helps your cleaner know exactly where to look.
- Explain your preference. "I like the towels folded in thirds so they fit the rack" helps your cleaner understand why.
- Keep it friendly. A kind tone goes a long way, especially in the first few visits.
- One thing at a time. If you have a long list, start with the most important items.
Ways to share feedback
You can share feedback however is easiest for you:
- A note on the counter. Great for visit-specific requests or quick thoughts.
- A message to us. Good for anything ongoing that should go into your notes on file.
- In person. If you are home during the visit, just mention it.
Anything ongoing — rooms to skip, product preferences, how you like things arranged — goes into your notes on file, so it carries over to every visit.
Timing helps too. Feedback shared the same day or the day after a visit is easiest to act on, because the details are fresh for everyone. Waiting two weeks and then mentioning a long list makes it harder to tell what happened on which visit.
What to do if something keeps getting missed
If something comes up more than once, mention it again and ask for it to go into your notes. Sometimes a request just needs to be on file instead of in a single note. If it still keeps happening, reach out and talk to us about it directly. Most issues are simple misunderstandings, and they are easy to fix once everyone is on the same page.
It is easy to only speak up when something is wrong. But telling your cleaner what you love is just as useful. If the shower glass looked amazing or the kitchen smelled fresh when you walked in, say so. It tells your cleaner what matters most to you and makes their day.
What feedback is not
Feedback works best when it is clear and fair. A few things to keep in mind:
- It is not a test. You do not need to check every corner after every visit.
- It is not a reason to feel awkward. Your cleaner wants to get it right.
- It is not a replacement for the right schedule. If the house always looks rough by the next visit, the schedule may need to change, not the clean.
When you share feedback early and often, your cleaner learns your home faster. Within a few visits, the clean starts to feel like it was made for you. Clients across Waxahachie, Cedar Hill and the rest of south DFW find that the longer they keep the same cleaner and keep sharing, the better every visit gets.
Want a clean that fits your home?
Request a free quote and start a recurring schedule with a cleaner who learns your preferences.
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Feedback is the simplest way to make recurring cleaning better. Be specific, be kind, share the good and the not-so-good, and let it build over time. Learn more about recurring service on our weekly and bi-weekly maid service page.